Web hosting

Frequently Asked Questions (FAQ)

Find answers to some frequently asked questions about web hosting:

What is web hosting?

Every website that you visit consists of a domain and a web hosting. The easiest way to picture it is to think of the domain as the address and the web hosting as the physical building.
When you’re browsing the web and you type in a URL (i.e. http://www.xamaa.com), your web browser basically queries that domain name (i.e. xama.com) and asks it where the website is hosted. The browser then loads up the contents that are stored there.
Web hosting is effectively the process of using a server to host a website and there are all sorts of different types of web hosting available out there on the marketplace. xamaa, just like most web hosting companies offer different packages so that their customers can pay for just the resources that they need. The more popular the website is, the more resources it’s likely to need to function effectively.
The good news is that with xamaa, you can scale your web hosting package as and when you need it, so you can start off with web hosting plan and gradually upgrade to Elastic Core, Business or even VPS plan later.

How does web hosting work?

Your website is basically a collection of files and database that are served to your visitors as they browse around it. xamaa will allocate space for you to store your website and database.
When you sign up xamaa, you’ll receive login details to access your hosting account’s admin panel.
At xamaa, we offer custom built hosting control panel. Using our control panel you can carry out basic hosting management, monitor resource usage, create email addresses and install content management systems (CMSs) like WordPress. Note that this is different to the admin panel for your website, which will be created when you install a C-M-S.

Are there different types of hosting services?

Yes! Web hosting comes in all different shapes and sizes with different setups suitable for different types of client requirements, In general hosting can be broken up into the following categories:
Shared Hosting: This is usually the cheapest web hosting because it’s the most economical when it comes to the use of hardware. Shared hosting means that multiple websites are all hosted on the same server, with each user being allocated a certain amount of storage, space, memory and a certain amount of resources
VPS Hosting: Virtual Private Server hosting /  VPS hosting, is a website hosting environment that allows for resources such as RAM and CPU to be dedicated to your account. It generally uses more powerful hardware and takes its name from the fact that while multiple websites / apps are being stored on the same physical hardware, each uses virtualization software to allow them to operate autonomously as though they were dedicated mini-servers.
Dedicated Hosting: Dedicated hosting is a good choice for the professional, and like its name suggests, it involves the use of a server that’s dedicated to a single website. In other words, unlike shared and VPS hosting, the user doesn’t have to share storage space, resources with other people and they have a physical piece of hardware all to themselves.

Do I need to have technical knowledge to use xamaa hosting?

xamaa web hosting makes it as easy as for beginner users to pick up the basics as they go along. All of the everyday tasks, such as setting up an email address or installing a CMS, can be done with just a click and with no technical knowledge whatsoever.
Our web hosting packages are also suitable for experienced developers. After all, there’s no reason why something can’t be both user friendly and dominant at the same time.
But for the majority of our customers, no help is needed - and if you just want to jump in and get started, it’s quicker and easier than signing up for a new social network.

What are the main differences between shared hosting and a VPS?

Good question! A VPS is a little bit like a cross between shared hosting and a dedicated server. It’s not quite the best of both worlds but it is a good negotiation and it can help you to keep costs down. Some people compare shared hosting to living in an apartment complex and VPS hosting to living in a condo.
With shared hosting, you’re sharing a server and that server’s resources with a bunch of other websites. With a VPS, you’re still sharing some resources because that’s determined by the hardware, but the software itself is set up in such a way that one machine acts like multiple different servers, providing a various virtual server for every user.
For webmasters using a VPS means that they get the administrative power of a dedicated hosting setup, including the ability to customize their VPS server to suit them.
If you think VPS will be more suitable for you check out our cheap VPS hosting plans here.

How long does it take to set up a xamaa hosting account?

We’re proud of the fact that account setup is instant. That means our new customers can get started straight away without any delay. Just create your account and walk through the setup process and you’ll be ready to log in and to start managing your new web hosting account instantly.

What kind of hosting do I need?

That depends - what kind of website /apps do you have? And what’s your budget?
As a general rule, shared hosting is the best place to start, and xamaa’s hosting is suitable for almost any kind of website. Our hosting helps you to keep the costs down during the early days of your website while allowing you to pay only for the resources that you need. If your website starts to take off, you can easily upgrade to higher plan and pick up some extra resources.
Ultimately, every website is dissimilar. If you’re not sure you can contact our team so we can chat it through with you and make a personalized suggestion based on your needs?
What’s hosting bandwidth?
You might already be aware with the term ‘bandwidth’ from your broadband provider. It’s most simple bandwidth is a term that refers to how much data can pass along an internet.

When a user access your website, they send a request to the server and the server responds by literally serving up your website. The more that people visit your website, the more water is flowing along the pipe, until you reach a opinion at which the pipe is full of water and it’s running at full capacity.
The same idea applies to your website. If too many people are trying to access it at the same time, the pipe is filled up and the site starts to slow down and even to stop working altogether and your hosting bandwidth is what controls the width of that pipe.
While other hosting providers are limiting bandwidth, xamaa offers truly unlimited bandwidth with Premium and Business hosting plans.

What’s a MySQL Database?

MySQL is an open source database management system that uses structured query language (SQL) to access, add to and manage the content of a database. The fact that it’s an open source tool means that it’s a popular choice for software open source developers, which is why it forms the backbone of many of the most popular operating systems.
What’s an SSL certificate?
SSL certificate is a small file that uses a cryptographic key to digitally tie your company’s identity with the files that are stored on your webserver. The idea is to prove the identity of the publisher of a website and to reduce the likelihood of a visitor accessing sensitive areas of a website without the appropriate security.
When a website has been secured with an SSL certificate, a visitor will see a padlock icon in their web browser and they’ll be connected to the site using the https:// protocol. With the SSL certificate in place and the user accessing the site through https (secure connection), the connection between the browser and the web server has been secured and sensitive information can safely be transferred.
That’s why people use SSL on e-commerce websites and other types of website that process credit card transactions and other financial information.
We offer free SSL certificates with Premium and Business web hosting plans.

Will I get a free domain name?

Yes! We make it easy for you to get going by offering a free domain name when you sign up for an Unlimited Hosting 300X annual plan. We also offer some of the lowest prices on the market so that you can set up your website without spending a small fortune.

Can I transfer my website to xamaa?

Yes  we do the migration and we actively encourage it! If you’re using WordPress then there are plenty of tools available to make it easy to export from one host and to import into another. But if you’re not using wordpres - or if you need a little help along the way - then just let us know. Our staff will do everything they can to help you to make the transfer - and we’ll do it free of charge!!

Will xamaa help me to create my website?

Well that depends!
We’ll certainly do everything we can to lend a helping hand, whether that’s by pointing you in the right direction or by troubleshooting errors and issues. We also have a large knowledge base that’s filled with answers to existing questions, as well as a range of tutorials which were written with new customers in mind to help them to get started and to make the most of their xamaa  web hosting plan.
That said, we’re hosting specialists - which means that while we’ll offer as much help and support as we can, we’re not able to build you a website from scratch. But don’t worry about it - thanks to our website builder and our auto installers, you won’t have a problem.

Can I buy Hosting without a domain name?

Yes, you can. If you want to, you can purchase domain names from elsewhere and point it to your server with xamaa. If you want to keep your domain name and your website xamaa together under a single provider — which we’d recommend for convenience and easier troubleshooting — then you can also transfer an existing domain name to xamaa. Just get in touch and let us know!

Can I upgrade my hosting plan as my website anytime?

Yes! In fact, this is usually what we recommend and it’s one of the benefits of choosing xamaa as your web hosting provider. We make the upgrade procedure as simple as possible so that you can start on our budget web hosting plans and upgrade as your website starts to take off. We’re there together with you at all times and we’re ready to grow with you!
We disagree with that. We believe you should pay only for the resources that you need.
How can I be sure xamaa web hosting is secure?
We take security very seriously because there’s no point having a website if you can’t be sure that it’s safe from attack. We use BitNinja to protect all of our users and we go out of our way to ensure that our servers are as strong and secure as possible. This includes running advanced, custom built server security software and regularly updating our infrastructure.

Can I install and run an ecommerce site on xamaa web hosting?

Of course! We’re all about helping our customers to get their businesses off the ground, and that means that we support e-commerce sites on any of our plans. You can also take advantage of our auto-installers to set up a range of CMS and e-commerce platforms.

What kind of support will I get?

Here at xamaa web hosting, we pride ourselves on our support team. We call our support team (staff) our customer success team because we go the extra mile to make sure that our customers are as successful as possible. If you have a problem, no matter what it is, then get in touch with us. We’ll do our best to fix it if it’s something that’s under control, and even if not, we’ll try to point you in the right direction.
Our customer success team is top-rated within the industry and we have a long track record of doing everything in our power to help our client. We respond quickly and thoroughly and don’t give up until we’ve found a solution. So if you’re having a problem, get in touch!

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